Heatmaps not working


#1

Heatmaps are not showing up on the countly dashboard for web. Countly.q.push(['track_clicks']); and Countly.q.push(['track_scrolls']); are included in code, but when I go to Analytics > Page Views > Action maps nothing shows up, not even the options at the top of the screen.

It's enterprise edition and it's a HTTPS countly instance and HTTPS content.

What could be wrong?


#2

Hello, what version of Web SDK and version of Countly Server do you have?
Maybe it is a server mismatch their
Other point, can you check the console log/ developer tools on the page that was supposed to have the action maps? Are there any errors there?


#3

Hello, thanks for the quick response! It's the latest Web SDK from https://cdn.jsdelivr.net/countly-sdk-web/latest/countly.min.js and the trial Countly server, not seeing any errors in console


#4

Hi @ar2rsawseen and @catkav - We are checking this internally now. Thank you for your patience @catkav :slight_smile: