We have been using countly as the analytics tool for one of our applications, and when I use the dashboard to see how many total users we have had, It gives me an incorrect value (About 4 times the actual users that we really have).
I was able to compare this to actual data since we keep a record in our database for every user.
Countly reports 400 users
Our Database records 131 users. We have double checked accuracy of these records in the database
Can somebody please tell me how "Users" are calculated and tracked in the analytics dashboard?
And why it would display such an inflated number for our application?